Privacy Policy

1. Who we are

Studio Crest (“we”, “us”, “our”) provides website design, Local SEO, hosting, maintenance and related digital marketing services for Australian businesses. We operate from the Gold Coast, Queensland.

Contact for privacy matters:

• Email: support@studiocrest.com
• Phone: 0451 836 892
• Location: Gold Coast, QLD

2. Scope

This Privacy Policy explains how we handle personal information in connection with studiocrest.com, our contact and booking forms, email, phone, and client projects. Where the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) apply to us, we aim to handle personal information consistently with those principles.

3. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details — name, business name, email address, phone number, and suburb or service area
• Enquiry and project details — messages you send, services you are interested in, goals, budgets, timelines, and feedback
• Booking details — preferred consultation date and time
• Billing details — invoicing information and payment records (processed through our payment or accounting tools; we do not store full card numbers on our website)
• Technical information — IP address, browser type, device type, pages viewed, and approximate location derived from analytics tools
• Client content — logos, photos, copy, login credentials you choose to share for project delivery, and other materials you provide

We generally collect information directly from you. Occasionally we may receive details from a referral partner or publicly available business listings when you ask us to help with Local SEO.

4. Why we collect and use information

We use personal information to:

• Respond to enquiries and book consultations
• Prepare quotes, proposals and project scopes
• Deliver websites, SEO, hosting, maintenance and marketing services
• Send project updates, invoices and service communications
• Improve our website, services and client experience
• Meet legal, accounting and record-keeping obligations
• Protect our business against fraud, security threats or misuse

We do not sell your personal information.

5. Cookies and analytics

Our website may use cookies, similar technologies and analytics tools (for example hosting or analytics providers) to understand how the site is used, improve performance and measure marketing effectiveness. You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

6. Sharing personal information

We may share personal information with trusted service providers who help us operate, such as:

• Website hosting and deployment platforms
• Email and communication tools
• Analytics providers
• Payment, invoicing and accounting platforms
• Contractors or specialists engaged to help deliver your project (under confidentiality expectations)

We may also disclose information if required by law, to enforce our agreements, or to protect the rights, property or safety of Studio Crest, our clients or others.

Some providers may store or process data outside Australia. Where that occurs, we take reasonable steps appropriate to the circumstances to protect personal information.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure. Please use strong unique passwords for any accounts or credentials shared with us, and tell us promptly if you suspect unauthorised access.

8. How long we keep information

We keep personal information only as long as needed for the purposes above, including project delivery, ongoing support relationships, legal and accounting requirements, and dispute resolution. When information is no longer required, we take reasonable steps to destroy or de-identify it.

9. Access, correction and complaints

You may request access to the personal information we hold about you, or ask us to correct it, by emailing support@studiocrest.com. We will respond within a reasonable time.

If you have a privacy complaint, contact us first so we can try to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Third-party websites

Our site may link to third-party websites or tools. Those sites have their own privacy practices. We are not responsible for their content or how they handle your information.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our website or services after an update means you accept the revised policy.

12. Contact

Questions about this Privacy Policy or your personal information? Write to support@studiocrest.com or call 0451 836 892 (9am–6pm Monday–Saturday, Gold Coast time).